Purpose: The purpose of the present study was to assess service quality at Shiraz University Libraries using LibQUAL Model. To achieve this aim, the minimum- desired and maximum- perceived levels of users’ expectations were examined in three dimensions of library service quality including "the effect of service", "the library as a place", and "the information control".
Methodology: Using a survey method, the present study investigated the viewpoints of a sample of 365 users via libQUAL questionnaire and the data were analyzed using non-parametric statistics.
Findings: In all the three libQUAL model dimensions, the libraries' service quality was lower than the minimum and the desired levels of the users’ expectations. The "effect of service" dimension gained the highest rate compared to the two other dimensions. In other words, the emotions and behaviors of the librarians met the minimum expectations of the library users. Also, the "information control" dimension received the lowest rating among the three dimensions.
Conclusion: Shiraz University libraries need to improve the quality of their services in various aspects of service quality; especially, in ICT, information materials and library spaces. Among the main solutions, one may observe holding training courses for librarians and users, creating participatory management atmospheres, implementing advanced information systems, strengthening library marketing, eradicating the deficiencies of the National Consortium, and changing library architecture and interior designs in accordance with scientific principles
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