Abubakar, B. M. (2013). Poverty alleviation through strategic public library services in Nigeria in the 21st century: a model. IFLA journal, 39(1), 4-14.
Ahmadi Nasab, M. & Zarei, A. (2014). The role of information and communication technology in the management of customer relations in libraries with an emphasis on re-membership, in the collection of articles and lectures of the conference of public libraries, the factors and obstacles in attracting and developing the audience of Ahvaz, March 5 and 6, 2015, by the efforts of Faridah Sora and Mansour Kohi Rostami. Tehran: Payam Hanan Publications, 315-330. (In Persian)
Amini, M., & Pashoutnizadeh, M. (2015) measuring the level of loyalty of library users of Tehran University Faculty of Literature and Humanities towards the library services and determining the indicators affecting it. Ketabdary VA etelaresany, 19(4) 57-84. (In Persian)
Amiri, F., Zanganeh, N., & Ghasemi, T. A. (1400) Investigating the impact of electronic marketing on customer loyalty of cultural services. Pajohesh nameh Ormazd, 54(12), 1-22. )In Persian)
Amirtimori, M. (2015). How to make the users of Kerman public libraries loyal, master's thesis, Shahid Bahonar University of Kerman, Faculty of Literature and Humanities, Department of Information Science and Epistemology. )In Persian)
Bae, K. J., & Cha, S. J. (2015). Analysis of the factors affecting the quality of service in public libraries in Korea. Journal of Librarianship and Information Science, 47(3), 173-186.
Bakti, I. G. M. Y., & Sumaedi, S. (2013). An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in Indonesia. Library management, 34(6/7), 397-414.
Chen, C. W., & Chen, M. W. (2006). A Study of Service Quality on the Users' Satisfaction and Reused Intention: An Example of an Academic Library. Journal of Educational Media & Library Sciences, 44(1), 1-82.
Chen, T. S., Chen, R. C., & Chang, T. Y. (2004, December). A research to increase users’ satisfaction and loyalty based on the customer satisfaction index: A case study on the National Taichung Institute of Technology’s library. In International Conference on Asian Digital Libraries (pp. 574-583). Springer, Berlin, Heidelberg.
Chuang, C. F., & Cheng, C. J. (2010). A Study of Institutional Repository Service Quality and Users' Loyalty to College Libraries in Taiwan: The Mediating & Moderating Effects. J. Convergence Inf. Technol., 5(8), 89-99.
De Sherbinin, A., Schiller, A., & Pulsipher, A. (2007). The vulnerability of global cities to climate hazards. Environment and urbanization, 19(1), 39-64.
Ganjauri, N. (2019) Investigating the role of internal and external factors in the loyalty of users of public libraries in Shiraz. Master's thesis. Payam Noor University, center of Shiraz. (In Persian)
Ghafari, S. (2014), investigating factors affecting the loyalty of public libraries users in Qom city: based on customer relationship management (CRM). Modirat etelaat va danesh, 2(3) 53-72 .(In Persian)
Gharibi, H., & Rabab Esmaili, H. (2019). The effect of innovative marketing on brand loyalty with the mediating role of customer satisfaction (case study: Apple brand customers), Approach in Business Management, 1(4) 1-22. (In Persian)
Haddadian, A., Kafashan, M., Asmandara, Y., Rezaizadeh, F., & Ehsani, H. (2012) Prerequisites and consequences of library patrons' loyalty: design of the patronage loyalty model of Astan Qods Razavi Central Library. Pajoheshnameh Ketabdary va etelaresany, 2(2) 137-158. (In Persian)
Haghigi Kafash, M., & Akbari, M. (2018). Prioritizing effective factors on customer loyalty using the model. ECSI Marketing Management. Ketabdary va etelaresany, 10(1) 95-115. (In Persian)
Hamidizadeh, M. R., & Ghamkhaari, M. (2008). Identifying factors affecting customer loyalty based on the model of quick response organizations. Business Journal, Ketabdary va etelaresany 1(2) 187-210. (In Persian)
Heftadiyam, Z. (2015). Effective factors in attracting users of public libraries in Tabriz city using the p4 marketing model, Tabriz, Conference on Management and Human Sciences in Iran. University of Tehran. (In Persian)
Jawanmard, M., Nowrozi, A., & Nakhda, M. (2014). Identifying the effective factors in attracting the audience in Astan Quds Razavi libraries based on the "four thirty" customer-oriented marketing model from the point of view of librarians. Ketabdary va etelaresany, 18(4) 31-54. (In Persian)
Kafashan Kakhki, M., Haddadian, A., Asmandareh, Y., & Rezaizadeh, F. (2011). Prerequisites of word of mouth advice and promotion in libraries and information centers: Designing a model of word of mouth promotion for patrons of Astan Qods Razavi Central Library. ketabdary va etelat, 15(3) 171-185. (In Persian)
Keshvari, M., & Geraee, E. (2015). The Moderating Role of Customer Involvement in Library’s Services in the Relationship between Perceived Value and Satisfaction with the Customer Loyalty to the Public Libraries (Case Study: Public Libraries in the West of Iran). Library and Information Science Research, 5(1), 221-234. (In Persian)
Kishori, M., & Abdulahi, M. S. (2012). Enhancing Library Patron Loyalty Using Social Media, Motaleat Mely Ketabdary va sazmandehy etelat, 24(1) 76-93. . (In Persian)
Kishori, M., & Gara, E. (2012). Developing a model of factors affecting the loyalty of public library customers: a case study of Lorestan province. Ketabdary va etelat, 16(3) 15-35. (In Persian)
Kishori, M., & Gara, E. (2014). The moderating role of customer involvement in services on the relationship between perceived value and satisfaction with customer loyalty of public libraries: a case study of public libraries in the west of the country. Ketabdary va etelat, 5(1) 221-234. (In Persian)
Ladhari, R., & Morales, M. (2008). Perceived service quality, perceived value and recommendation: A study among Canadian public library users. Library Management, 29(4/5), 352-366.
Martensen, A., & Grønholdt, L. (2003). Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system. The Journal of Academic Librarianship, 29(3), 140-147.
Mohammadian, Z. (2015) Identification of factors affecting patron loyalty and the effect of loyalty on outcomes in the central library of Ferdowsi University of Mashhad. Master's thesis. Faculty of Educational Sciences and Psychology, Ferdowsi University of Mashhad. (In Persian)
Mohammadzadeh, Z. (2021) Investigating the effect of the quality of library services on the satisfaction and loyalty of patrons in Mashhad municipal public libraries. Master's thesis. Department of Business Management, Mossesec Amozesh Aly Bnanlo. )In Persian)
Motamani, A., Hemmati, A., & Moradi, H. (2011). Identifying and prioritizing the obstacles of young people in using public library services: a case study of Semnan city. Information Research and Public Libraries, 18 (4), 363-374. (In Persian)
Munyao, M. M. (2017). Total Quality Management for User Satisfaction in Library Operations and Services with Reference to Usiu-africa Library (Doctoral dissertation, University of Nairobi).
Oh, D. G. (2003). Complaining behavior of public library users in South Korea. Library & Information Science Research, 25(1), 43-62.
Oppressed, G., Soltani, M., & Soltaninejad, N. (2016). Investigating the effect of the services provided on the perceived value, satisfaction and loyalty of the users of the country's public libraries (case study: Rasht city). Information Research and Public Libraries, 23(1) 111-123.
Rajabali, B. R., & Zamrod Posh, F. (2008). Explanation and position of CRM customer relationship management in libraries and information centers. Ketabdary va etelaresany, 12(3) 116-139. (In Persian)
Salimi, M., & Khanlari, A. (2018). Congruence between self-concept and brand personality, its effect on brand emotional attachment. Academy of Marketing Studies Journal, 22(4), 1-21. (In Persian)
Staruss, D. (1998). The Librarian and the Library: Place Matters. North Carolina Libraries,46 (3), 132-135.
Suki, N. M. (2010). Dissatisfaction attributions and complaining behavior of public library users. Information Management and Business Review, 1(1), 28-39.
Taj al-Dini, U., & Amir Timuri, M. (2016). The theoretical paradigm of coercion of public library users. Ketabdary va etelaresany, 20(3) 122-142. (In Persian)
Wang, M. Y. (2007). Introducing CRM into an academic library. Library Management.
Wantara, P. (2015). The relationships among service quality, customer satisfaction, and customer loyalty in library services. International Journal of Economics and Financial Issues, 5(1), 264-269.
Xu, F., & Du, J. T. (2018). Factors influencing users’ satisfaction and loyalty to digital libraries in Chinese universities. Computers in Human Behavior, 83, 64-72.
Zhou, F., Mou, J., Su, Q., & Wu, Y. C. J. (2020). How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity. Journal of Retailing and Consumer Services, 54, 102012.
)