Document Type : Research Paper

Authors

• Soraya Ziaei ¹
• Fateme Ranjgar Korjan ²

¹ Asisstant Profssor, Knowledeg amd Information Science, Payam Noor University,Iran.

² Master, Knowledeg amd Information Science, Librarian of Tabriz Centeral Public Library, Iran.

Abstract

Purpose: of this research is to assess services quality in Tabriz Central Library using LibQual model.
Methodology: Applied research method is used approach. The basis of this survey involved LibQual model questionnaire that consists of 28 items in three dimensions (effect of services, service control, and library as a place and space).
Statistical population of research involved 11927 users of the Tabriz central library that 375 of users have been selected through Simple random sampling method and Chi-squared test, Mann-Whitney test, Kruskal-Wallis, and Friedman have been used to analyze findings.
Findings: of research show that Level of received services by users in The mentioned are more than the minimum expected level. In analyzing the different findings of research which are mentioned in the literature review of this research, the maximum expected level of users has not been satisfied in any of the various kinds of libraries.
Conclusion: Generally, the overall quality of Tabriz Central Library is more than the minimum expected level of users and there is a little gap between existent level and the maximum expected level. 

Keywords

• public service quality
• LibQual (model)
• Tabriz
• Public Central Library

Main Subjects

• academic library
• service quality