An Evaluation of the Status of Study among Working Study of Communication Skills of Librarians of Public Libraries of  Kashan and its Association with Demographic Characteristics

Khedmati Nejad, Hojjat; Musay Arani, Vajihe; Asadi, Saeid

doi:10.30473/mrs.2021.56960.1446

Document Type : Research Paper

Authors

¹ Msc, Department of Knowledge & Information Science, Shahed University, Tehran, Iran

² Msc, Department of Knowledge & Information Science, Allameh Tabatabai University, Tehran, Iran

³ Associate Professor, Department of Information Science and Knowledge Studies, Shahed University, Tehran, Iran,

https://doi.org/10.30473/mrs.2021.56960.1446

Abstract

Purpose: The purpose of this study is to determine and compare the communication skills and their relationship with demographic characteristics in librarians in public libraries of Kashan.
Methodology: This research was conducted using an analytical survey method, and data collection tool was Queendom's interpersonal communication skills Questionnaire. The statistical population of this study was the librarians of institutional public libraries in Kashan, a total of 40 people (total librarians). Validity of the questionnaire has been verified by confirmatory factor analysis and its reliability has been calculated and validated by calculating the Cronbach's alpha with coefficient of 0.84. Data analysis is done by SPSS software at two levels of descriptive statistics (percentage, mean and standard deviation) and inferential statistics (variance analysis).
Findings: The findings of this study showed that librarians of public libraries of Kashan have a moderate communication skills status. In such a way, these individuals in the component of insight toward the communication process are desirable and in relation to the three components of communication with decisiveness, emotional control and the ability to receive and send messages are at moderate levels and in relation to the listening skill component are weak. Also, the results of the analysis of variance for each of the demographic characteristics with the communication skills are confirmed, so the relationship between them is confirmed. It should be noted that there is no correlation between the listening skill and the demographic characteristics of the statistical test.
Conclusion:The results indicate that there is a relationship between demographic characteristics of librarians of public libraries in kashan such as age, gender, education and service history with the level of their communication skills and their average communication skills are in a moderate state.

Keywords

Main Subjects

public library

References

Amini, A. (2010). Assessment of librarians' communication skills in Isfahan public Libraries (Master's thesis). University of Esfahan, Esfahan. (In Persian)

Ashrafi Rizi, H., Amraei, M., Papi, A., Bahrami, S., & Samoui, R. (2013). A Survey of Components of Communication Skills and Their Relationship with Demographic Characteristics in Librarians of Isfahan University and Isfahan University of Medical Sciences. Journal of Information Systems & Services, 2(1).79-92. (In Persian)

Dadgaran, M. (2015). essentials of mass communication. Tehran: Firoozeh. (In Persian)

Emad Khorasani, N.D. (2014). Public Library Services and its Practices. Tehran: Librarian Publishing. (In Persian)

Eskicumali, A., Kara, N., Arslan, S., & Uzun, K. (2020). Investigation of Communication Skills of Gifted Students in Terms of Various Variables. Online Submission, 7(1), 43-48.

Gaffari, S., & Zolghadr, M. (2019).The relationship between communication skills and personal characteristics among librarians of Kashan University. The 4rd International Conference on Advanced Research in the Field of Education, Psychology and Social Studies of Iran. Tehran. https://civilica.com/doc/919587. (In Persian)

Gerolimos, M., & Konsta, R. (2008). Librarians' skills and qualifications in a modern

Gerolimos, M., Malliari, A. & Iakovidis, P. (2015) Skills in the market: an analysis of skills and qualifications for American librarians, Library Review, 64(1), 21-35.

Gulec, S. & Leylek, B. S.(2018). Communication Skills of Classroom Teachers According to Various Variables. Universal Journal of Educational Research, 6(5), 857-862.

Hargie, O., & Dixon, D. (2004). Skilled interpersonal communication: Research and Practice, London: Routledge.

Hosseinchari, M., & Fadakar, M. M. (2006). Investigating the effects of higher education on communication skills based on comparison of college and high school students, 12(15), 21-32. (In Persian)

Kakirman, A. Y. (2012). Effective Communication Skills to Manage The Library: Relations Between Managers and Librarians.Qualitative and Quantitative Methods in Libraries, 9(2), 141-153.

Karimi, L., Banieghbal, N., Tafreshi, Sh., & Homaei, R. (2012). The Methods and Rates of Communication Skills Used by Librarians at Isfahan Public Universities. Health Information Management, 9(1), 42-54. (In Persian)

Khajeali Jahantighi, Z., & Abdolahi, M. (2019). Communication skills of public librarians in Fars Province and the effect of demographic variables on it. Knowledge and Information Management, 6(1), 47-56. (In Persian)

Kumar, N. & Hitu, M. (2014). Communication Skills and Library Service Management. International Journal of Enhanced Research in Educational Development, 2(2), 13-17.

Mahdavi, S., Keshavarzian, S., & Shapouri, S. (2015). The relationship between communication skills and personal characteristics among librarians of Mazandaran public libraries. Journal of Information Systems and Services, 4(4),13-22. (In Persian)

Moita, P. (2015). Communication Skills for Personality Development in Library Profession. Asian Journal of Multidisciplinary Studies, 3(6), 64-68.

Radad, I., & Ghotbzade, A. (2017). Survey about impact of Communication Skills of librarians of Central Library of Astan Quds Razavi on Quality of services they provided. Journal of Studies in Library and Information Science, 9(3), 91-110. (In Persian)

Rahnama, S., Fattahi, R., & Dayani, M. H. (2015). A Survey of the Status and Factors Affecting Librarians’ Communication Skills: A Case Study of Librarians at Ferdowsi University of Mashhad. Iranian Journal of Information Processing and Management, 30(3), 875-898.(In Persian)

Sabbah, S., Hallabieh, F., & Hussein, O. (2020). Communication Skills among Undergraduate Students at Al-Quds University. World Journal of Education, 10(6), 136-142.

SeyedHosseini, S., Khosravi, A., & BasirianJahromi, R. (2015). Comparative study on communication skills of Bushehr academic librarians. Quarterly Journal of Knowledge Studies, 9(33), 51-61.(In Persian)

Digital and Smart Libraries Researches

An Evaluation of the Status of Study among Working Study of Communication Skills of Librarians of Public Libraries of Kashan and its Association with Demographic Characteristics

References

References

Volume 7, Issue 1
May 2020
Pages 21-32

An Evaluation of the Status of Study among Working Study of Communication Skills of Librarians of Public Libraries of Kashan and its Association with Demographic Characteristics

References

References

Volume 7, Issue 1May 2020Pages 21-32

Volume 7, Issue 1
May 2020
Pages 21-32