با همکاری مشترک دانشگاه پیام نور و انجمن علمی ارتقاء کتابخانه‌های عمومی ایران

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشیار گروه علوم تربیتی، دانشگاه محقق اردبیلی، اردبیل، ایران.

2 دانشجوی دکتری مدیریت آموزشی، دانشگاه محقق اردبیلی، اردبیل، ایران

چکیده

هدف: این تحقیق با هدف بررسی نقش کیفیت خدمات پشتیبانی فراگیران آموزش الکترونیکی در پیش­بینی مؤلفة راهبردهای مدیریت منابع یادگیری آنان انجام گرفت.
روش شناسی: روش پژوهش از نوع توصیفی- همبستگی است. جامعة آماری این پژوهش را دانشجویان دانشگاه پیام نور استان تهران، تشکیل می­دهد. روش نمونه­گیری خوشه­ای چندمرحله‌ای بود و حجم نمونه براساس جدول گرجسی _ مورگان 495 نفر در نظر گرفته شد. جهت جمع­آوری ­داده­ها بخشی از پرسشنامة راهبردهای انگیزش برای یادگیری دانکن و مک­کیچی (2005) حاوی مولفة راهبردهای مدیریت منابع یادگیری و پرسشنامه­های کیفیت خدمات اداری-آموزشی، کیفیت خدمات کتاب­خانه­ای، کیفیت خدمات آموزشی اساتید، کیفیت خدمات مشاوره­ای و کیفیت خدمات الکترونیکی از طریق سایت به کار گرفته شد. در نهایت داده­ها با استفاده از نرم افزار spss.21 و روش رگرسیون تجزیه و تحلیل شد.
یافته­ها: متغیرهای کیفیت خدمات ارائه شده به گونة معنی­داری توان تبیین 13/0 = 2R از واریانس مولفة راهبردهای مدیریت منابع یادگیری را دارا هستند (38/0 = R، 7/13 = (470 و 5)F و 001/0 > P) و سهم کیفیت خدمات آموزشی (169/0 - = β) و خدمات مشاوره­ای (140/0- = β) در سطح اطمینان 99 درصد معنی­دار است و سهم کیفیت بقیه خدمات ارائه شده معنی­دار نیست.
بحث و نتیجه­گیری: با افزایش شکاف یا کاهش کیفیت دو نوع خدمات آموزشی و خدمات مشاوره­ای اساتید، مولفة راهبردهای مدیریت منابع یادگیری از جانب فراگیران به گونة معنی­داری کاهش می­یابد. بنابراین مسئولان دانشگاه باید
 در خصوص ارتقای کیفیت خدمات پشتیبانی و جلب رضایت فراگیران، اقدامات اساسی و به‌موقع انجام دهند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Investigate the role of service support qualities of e-learning learners' in forecast of their learning Resource management strategies

نویسندگان [English]

  • Mehdi Moeinikia 1
  • Ebrahim Aryani 2

1 Associate Professor of Educational Sciences, University of Mohaghegh Ardabili,Ardabil, Iran.

2 Ph.D candidate of Educational Administration, University of Mohaghegh Ardabili, Ardabil, Iran

چکیده [English]

Purpose: This study aimed to investigate the role of service support qualities of e-learning learners' in predict of their learning resource management strategies.
Methodology: Methodology of this research is descriptive – correlational. The population of research was Tehran Payam Noor University students. This study was a combination of multi-stage cluster sampling and Number of samples based Krejci-Morgan table, approximately 500 people were considered. Tools for Data collected included partial of questionnaire of motivational strategies for learning by Duncan and Mckeachi (2005) contain the components of Management Strategies Learning resources and quality of Administrative-Education Services questionnaire, the quality of library services questionnaire, the quality of professors' education questionnaire, quality consulting services questionnaire and quality of electronic services via the Web questionnaire was used. Finally for data analyzing used spss.21 software and regression testing.
Findings: Quality of services variables provided a significant explaining 13% of variance components of learning resource management strategies (pand Quality of training services (β= -0/169)and consulting services (β= - 0/140) quota is significant and quality of other services not significant.
Conclusion: By increasing gap or reducing the quality of the two types of training and consulting services, learning resources management strategies of the learners are significantly reduced. so the university authorities about improve the services support quality and atone the learners should do basic and timely actions

کلیدواژه‌ها [English]

  • E-Learning
  • services support
  • students
  • management strategies resources
  • Service Quality
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